Measurement and inspection devices are essential for optimal operations, from research to manufacturing. Accuracy and reliability are key to running processes efficiently, while uptime and performance help improve your productivity. As your dedicated service partner, we support you by minimizing the impact of daily wear and tear on your device's performance.
A METTLER TOLEDO service package, also known as a Care Package, is the key to keeping your systems running like clockwork. Meticulously crafted to cater to your industry's specific needs, Care Packages come with a myriad of benefits: preventive maintenance, replacement parts, and flexible support options. Your path to excellence starts here.
| Uninterrupted business operations | Full transparency and documentation | Budget control | Simplified vendor management | Professional expertise |
| Minimize the risk of unexpected downtime thanks to the preventive maintenance activities included in our service packages. Priority response times and remote support help to get you back online faster in the case of a breakdown. | Gain full control of your assets with detailed condition and performance reports. By scheduling maintenance activities when they are most effective, you can introduce more reliability and productivity into your operations. | Manage your maintenance and repair costs with a proactive service package. Depending on the contract level, labor costs are discounted or entirely covered. | Reduce vendor management complexity by choosing METTLER TOLEDO as your trusted service partner. This means less administrative work and hassle handling individual invoices. | Entrust your devices to our factory-trained service technicians. With professional expertise, original manufacturer service tools, access to original spare parts, and worry-free contract support, your systems will operate at their best every day. |
We understand that your journey with us doesn't end with the delivery of a device. To help you protect your investment, we offer a range of service packages throughout the lifecycle of your equipment.
Our Service Packages are like layers of security, each with an incremental scope of coverage. Our service level agreements (SLAs) outline the terms for labor, travel, spare parts, and response times, so you can budget confidently and fit the coverage to your business needs.
iC Software Care (previously iCare) provides the latest software version while providing significant cost savings over the lifetime of their instrument. iC Software Care subscriptions are a modest, predictable expense that reduce your total cost of ownership while increasing user productivity that include updates to purchased analysis modules.
Unexpected costs from urgent repairs can be costly and time-consuming. Our prepaid service contracts help you avoid them.
Don't wait for something to go wrong. Protect your measurement devices with a service contract and minimize costs.
Datasheets
The startup and maintenance requirements of lab instrumentation are often overlooked during the purchasing process. Selecting the appropriate service configuration for your new instrument provides the most productive and supportive work environment for your scientists – enabling them to focus on science to create a lasting business impact. This brochure will help develop your equipment maintenance and support strategy through METTLER TOLEDO services.
Unplanned downtime can be costly and disruptive to your business. Here are some tips on how to reduce the risk of downtime:
Our Extended Care service package provides peace of mind and ensures that your equipment is properly maintained and repaired. It includes:
The Extended Care contract can help you:
Our expert technicians will gladly service most brands of measurement and inspection devices. Our multi-brand expertise can help you to reduce complexity by dealing with a single service provider.
Our optimized Care Packages are only available for METTLER TOLEDO equipment, where we are able to offer the most value with easy access to original spare parts. For non-METTLER TOLEDO equipment, we can still support you with a proactive maintenance and/or calibration plan.
The benefits of choosing METTLER TOLEDO Service for all measurement devices:
At METTLER TOLEDO, we offer various preventive maintenance services to meet your specific needs. Our extensive service portfolio encompasses various areas, including laboratory weighing, industrial weighing, transport and logistics, analytical instruments, product inspection, retail weighing, Rainin liquid handling solutions, AutoChem, and process analytics. Our team of factory-trained technicians provides comprehensive support throughout the lifecycle of your equipment, ensuring compliance and peak performance.
Partner with METTLER TOLEDO Service and benefit from our wealth of knowledge and experience. We are committed to providing exceptional service for all brands of measurement and weighing devices, ensuring your equipment remains compliant and operates at its peak performance. Let us strike the perfect balance between environmental requirements and your production needs, delivering comprehensive service solutions tailored to your unique industry demands.