In addition to our existing 24/7 technical phone support, we offer the latest in remote service support using Augmented Reality (AR) technology. This allows us to provide the quick expert support you need to achieve your productivity goals.
Our METTLER TOLEDO augmented reality-powered visual remote assistance solution helps us to fully understand your service issues. Using a mobile device with an integrated camera enables us to see exactly what you see. We can guide you step-by-step to resolve the issue by providing real-time contextual assistance, such as adding text, drawings, or highlighting objects with 3D markers. Benefit from the fastest fault diagnostics, repair, and part replacement support by using the latest technology. We can also remotely connect to some of our products for additional service enhancement. Please contact your local service team for more details.
Vision inspection is an important tool that assists pharma manufacturers with meeting strict pharmaceutical regulatory requirements. Automated machine vision systems inspect the packaging and labels of each product for accuracy and legibility, and check for any damage to the package or label. It’s essential for the information on pharmaceutical packaging - including instructions for use, warnings, and expiration dates - to be accurate. Incorrect, missing, or incomplete information can put consumers at risk and may result in hefty fines or extensive recalls.
Vision systems can also capture detailed inspection data, creating a robust audit trail that helps to demonstrate compliance with requirements such as 21 CFR Part 11. This simplifies regulatory audits, minimizes the risk of fines, and maintains the integrity and quality of pharmaceutical products, protecting the safety of the consumer and the reputation of the brand.