METTLER TOLEDO offers a comprehensive range of services and support tailored to your unique service maintenance strategy. There are several components to consider while formulating maintenance plans for your equipment.
Key components of our service approach include:
METTLER TOLEDO is committed to bridging any gaps in your instrument maintenance strategy, ensuring your equipment runs smoothly and your data remains accurate and reproducible at all times. This allows you and your team to focus on what you do best, advancing your scientific work with confidence. Keep your equipment compliant and at peak performance throughout its lifecycle with METTLER TOLEDO Service.
Validation of Data Accuracy | Regular verification to ensure your instruments perform within specifications, guaranteeing that your scientific conclusions are based on accurate and reproducible data. |
Maintenance Scheduling | Proactive coordination of maintenance activities to prevent downtime, including timely replacement of internal components based on system age. |
Software Updates Management | Keeping your software up to date with the latest versions for enhanced features, stability, and compatibility, maximizing your productivity. |
Coordinated Repair Processes | A clear, end-to-end process involving all necessary internal and external steps to minimize downtime impact. |
| Comprehensive Documentation | Maintaining consistent, complete, and accessible records to validate instrument performance and ensure traceability. |
Qualified Resources | Dedicated and skilled personnel ready to execute maintenance and service tasks effectively whenever needed. |
Scientists rely on our instruments to deliver consistent and accurate data throughout their lifecycle. To ensure optimal performance, several key elements must be addressed in your instrument maintenance strategy. While you might be equipped to manage these tasks independently, if your team's time and expertise are better focused on chemistry, METTLER TOLEDO is ready to support you by filling any gaps in your instrument maintenance plan.
The startup and maintenance requirements of lab instrumentation are often overlooked during the purchasing process. Selecting the appropriate service configuration for your new instrument provides the most productive and supportive work environment for your scientists – enabling them to focus on science to create a lasting business impact. This brochure will help develop your equipment maintenance and support strategy through METTLER TOLEDO services.
AutoChem instruments are designed to perform within specifications for a minimum of one year between maintenance events. Scheduling your Preventive Maintenance (PM) visit every 12 months ensures that wear parts are replaced before they fail, measurements are calibrated, and the instrument is re-qualified - ensuring data is accurate and reproducible. For specific maintenance schedules, you can refer to the Preventive Maintenance Card for each instrument.
METTLER TOLEDO provides support throughout the entire equipment lifecycle—from installation and annual maintenance to repairs. We offer remote technical support to resolve issues without an on-site visit, where possible, and ensure repair success when a visit is necessary. Additional services include onsite training, software maintenance, pro-active parts replacement, and repair coverage.
Generally, a missing PM sticker, or a PM sticker older than one year, indicates that the last IQ/OQ is no longer valid, by OEM recommendations. To ensure compliance with any fit-for-use policies, a PM should be scheduled every 12 months. It is recommended to follow the annual maintenance schedule to replace certain parts and perform tests that ensure the equipment continues to provide accurate and reproducible data. For detailed maintenance schedules and recommendations for each instrument, please refer to the Preventive Maintenance Cards.
