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Home Automated Lab Reactors, In-Situ Analysis, and Modeling Software Services

Tailored Services

A Trustworthy Service Partner for Your Equipment

METTLER TOLEDO strives to meet your specific service needs. We offer a wide array of services for synthesis reactors and in-situ analysis tools such as installation, maintenance, calibration and qualification, repairs, and user training and documentation. Our factory-trained technicians will support you with anything from product warranty to conducting thorough services using professional and proprietary measuring tools.

Keep your equipment compliant and at peak performance throughout its lifecycle, METTLER TOLEDO Service provides the support your equipment requires.

autochem service

autochem service

Installation Pacs

When purchasing a new METTLER TOLEDO instrument, it is critical to select the appropriate services to maximize its potential. Rest assured, all instruments are rigorously tested and inspected before leaving the manufacturing facility to guarantee they meet specifications. Depending on your industry and specific application, a certain level of qualification may be required. It is imperative to choose the appropriate StarterPac, iPac, or EQPac package for your instrument to guarantee that it satisfies all of your quality or regulatory requirements.

Watch the Installation Pacs video for more information. 

User Training

Designing a training schedule is important to ensure that new and experienced users of the equipment are properly trained. Remote classrooms and hands-on training are provided to first-time users or new employees on topics such as methods of measurement and data-to-information basics. Advanced training courses are available for experienced users to take advantage of the advanced software features and multiple analytical technologies. Hybrid training can also be arranged by technology and application consultants to provide optimal training for users. Along with knowing how to use the equipment, users need to feel confident in its reliability and availability.

Watch the User Training video for more information.

Post-Warranty Maintenance Plan

While the warranty period minimizes disruptions, issues after the warranty period may hinder the adoption of the technology. With a maintenance plan in place, contacting the local support group will swiftly send a service engineer to fix the instrument. Without a maintenance plan, fixing the instrument requires additional steps, such as requesting a quote and management approvals, which can lengthen the time it takes to integrate the technology. Having a maintenance plan ensures consistent service and support after the warranty period.

Watch the Maintenance Plan video for more information.

Software Solutions

Maximizing productivity requires having the right software licenses that enable running experiments in the lab and analyzing data outside the lab. Ordering additional office licenses allows team members to plan experiments and analyze data on laptops, in the office, or at home. Having enough office licenses ensures efficient sharing of the new instrument.

SoftwareCare, an annual software maintenance subscription, covers licenses, ensuring they are all on the same version and up-to-date with the newest features.

iC Site License, a solution for a growing team or instrument fleet, creates an integrated workflow for experiments and data, with chemical information from the ELN pulled into iC Experiment and automatic report creation and storage in a central location. Unlimited office licenses covered under SoftwareCare ensure the smoothest possible experience for every user.