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Tailored to Fit Your Equipment Needs

800 METTLER (800 638 8537)

METTLER TOLEDO employee training two customers

Ready to elevate your equipment performance? Discover how!

Ensure consistent precision, improve Productivity and reduce downtime

The accuracy of your instrument determines the quality of your end product and ensures trouble-free compliance to meet any standards and all internal and external requirements.

Mettler Toledo Service provides high expertise to help you maintain consistent quality, improve productivity and consequently increase profit and reduce inconsistencies.

Explore the advantages of our service plans tailored to your needs and your industry specific requirements.

Maintenance Packages

BasicCare ensures continued uptime and performance with discounted labor costs in case of a repair.

StandardCare extends continued uptime and performance with coverage of labor costs in case of a repair.

ComprehensiveCare maximizes full performance and budget control with coverage of labor costs and material costs in case of a repair.

+ Calibration Certificates

Accuracy Calibration Certificate (ACC) - Key to Ensured Accuracy

Only a calibration can show you how accurate your weighing results are. Therefore, your device must be calibrated onsite in the enviroment where it is used.

Our Accuracy Calibration Certificate (ACC) quantifies the performance of your device (measurement uncertainty) over its entire measurement range and is available with various annexes, depending on applicable regulations.

+ Certificates Annexes

GWP^® Certificate - Meet Your Process Requirements

With the GWP^® Certificate (as an annex to the ACC), we can help you with the interpretation of the calibration results and determine whether the balance or scale meets your own requirements.

This gives you peace of mind that the device is fit-for-purpose and documents that you fulfill your accuracy requirements.

Preventive Maintenance Pays Off

You want to get the most out of your investment and extend the lifetime of your equipment. We help you to reduce the high risk of unplanned downtime with a predictive maintenance program including hotline, remote and onsite support.

This maintenance approach prevents overspending on repairs, missing budget goals, and protects you from unplanned downtime and unpredictable scenarios.

Adopt a Proactive Maintenance Approach

Pre-planned periodic maintenance is key to your equipment’s accuracy and longevity. It ensures that your device is achieving consistent, accurate results and the best possible performance.

Moreover, it will result in better preservation of your assets, eliminates premature replacement and prevents from unexpected downtime.

Maintenance activities:

General and enhanced inspection
Functional and operational testing
External and internal cleaning
Check installed software version
Verification of labels
Application inspection
In depth report for needed adjustments

Good Reasons To Protect Your Investment

Extended equipment life

Better conservation of assets and increased life expectancy of assets, thereby eliminating premature replacement.

Improved equipment uptime

External and internal cleaning prohibits dust and debris from entering the weighing cell and contaminating the electronics to help avoid equipment failure.

Sound equipment conditions

When electronics, sensors, and faultless keyboard/display functions are checked, it helps to ensure the instrument is operating according to manufacturer specifications.

Reduce unexpected repair costs

Secondary failures caused by neglected maintenance are reduced, as are maintenance costs. Reduce liability and potential recalls due to quality issues and maximize equipment’s life and return on investment.

Planned Intervention, Full Control Of Assets

Defining a maintenance strategy to ensure uninterrupted operation is key for your business success.

Our extended scope of service plans help you to improve user productivity, ensure the optimal equipment set-up and protect you from unplanned downtime and unpredictable scenarios.

customer and service technician looking at a document

Explore the Full Value Of Our Service Plans:

Service Levels and Remote Support

Defining a maintenance strategy to ensure uninterrupted operation is key for your business success.

Our globally standardized service levels describe the requirements for related services and intervention time.

Complementary remote support can further reduce unexpected downtime and provide you with immediate assistance.

Full Control of Your Assets

Managing your equipment requires well documented and analyzed reporting to achieve high transparency of costs and performanc

Our detailed reporting of your equipment history provides you with a comprehensive overview of all assets and relevant recommendations for a pro-actively planned service of your equipment

Multi Brand Services

From calibration to verification and preventive maintenance, our services are available for all brands of your measurement equipment independently of brand and manufacturer.

Maintaining only one vendor, strongly reduces your effort and simplifies handling and budget planning.

Calibration and Compliance

Whether you measure in a QC lab, in-line, at filling or for shipping, you need to have confidence that your measurement equipment operates consistently throughout all operations.

Our wide range of compliance expertise provides you with the appropriate calibration certificates and risk based plans to meet all requirements with globally accepted, audit-proof and fully traceable documentation.

Accuracy Calibration Certificate

The ACC Certificate assesses the measurement uncertainty of a balance or scale over the entire weighing range.

Depending on your needs and local regulations, different annexes are available to interpret the calibration results and comply with the different ISO standards.

Read more about Accuracy Calibration Certificate (ACC)

Good Measuring Practices

infographic of 2 people discussing, and GWP picture

METTLER TOLEDO’s unique Good Weighing Practice (GWP®) is a global weighing standard ensuring consistent accuracy of any weighing process, independent of equipment make or brand. GWP® follows a lifecycle approach typically starting with evaluating a customer's processes and selecting the right device according to the customer's weighing process tolerances and accuracy requirements.

It can include professional installation, globally recognized calibration procedures, and risk-based performance-verification procedures. Further programs also provide you the expertise for volume, concentration, density, conductivity and other parameters.

Read more about our GWP capabilities and further programs

Profit from proactive and planned equipment maintenance avoiding risks of unreliable results, unexpected downtime and costs. And in order to ensure full compliance, audit-proof documentation, fast intervention or profit from our training expertise, we offer you a set of complementary service features - depending on your industry and regulation we provide you with a customized service selection - made simple and tailored to your requirements.

	No Contract	BasicCare	StandardCare	ComprehensiveCare ExtendedCare
Performance
Planned Preventive Maintenance	✘	✔	✔	✔
Operational Testing	Functional Testing only	✔	✔	✔
Compliance
Calibration and Verification	On request	Added to service contract according to your requirements and regulations	Added to service contract according to your requirements and regulations	Added to service contract according to your requirements and regulations
GxP – Good Measuring Practices	On request	Recommended, preferred rates may apply	Recommended, preferred rates may apply	Recommended, preferred rates may apply
Planned Calibration	✘	✔	✔	✔
Expertise
Customer Training*	On request	Recommendation provided	Recommendation provided	Recommendation provided
Full Asset Report	✘	✔	✔	✔
Uptime
Remote Support	✘	Preferred rates	✔	✔
Technical Hotline	✘	✘	✔	✔
Repair Labor included	✘	Preferred rates	✔	✔
Repair Parts included	✘	✘	✘	✔
Preferential intervention	✘	✔	✔	✔
Service Level Agreement	Best effort	Standard 48h	Standard 48h or customized up to 24/7	Standard 48h or customized up to 24/7
Travel Time	Not included	Preferred rates	✔*	✔*

*Exceptions might apply

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Explore Our Service Solutions

Tailored to Fit Your Equipment Needs